Frequently Asked Questions
Everything you need to know about bringing comfort home.
What is the standard shipping timeframe for Utillo products?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do you offer a warranty on your furniture and home decor?
Yes, all Utillo products come with a limited 1-year warranty covering manufacturing defects to ensure your home remains beautiful and functional.
What is your return policy if I am not satisfied?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.
Are your products sustainably sourced?
At Utillo, we prioritize sustainability. We work closely with manufacturers who use responsibly sourced wood, non-toxic finishes, and eco-friendly textiles whenever possible.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm and Klarna for larger home investments.